Replacement of cash

Published: 31/1/2015
Invalid banknotes can be replaced in person at the cash desk of the Croatian National Bank or you can send them by post. Damaged kuna banknotes and coins are accepted and replaced by credit institutions, FINA, HP and other entities subject to the Decision on handling of unfit or suspect cash (OG 30/2021). In accordance with the conditions for the replacement, the Croatian National Bank replaces exclusively stained and extremely damaged banknotes that have previously been rejected by entities referred to in Article 2 of the Decision on handling of unfit or suspect cash or which the entities concerned are under no obligation to accept.

REPLACEMENT OF BANKNOTES WHOSE STATUS OF A LEGAL MEANS OF PAYMENT HAS EXPIRED

The Croatian National Bank replaces the kuna banknotes whose status of a legal means of payment expired in accordance with the decisions of the Croatian National Bank (hereinafter referred to as the “invalid banknotes”) for their entire value and without time limitation.

Replacement of invalid banknotes at the Croatian National Bank

Invalid banknotes can be replaced in person at the cash desk of the Croatian National Bank at Ulica Račkoga 5, Zagreb.
The cash desk is open from 9 am to 1 pm on work days.

You can also post the banknotes to the following address:
Hrvatska narodna banka
Currency Area
Trg hrvatskih velikana 3
PO Box 859
10000 Zagreb

Posted invalid banknotes will be replaced by valid banknotes for their entire value and returned to the sender to the indicated address.

The sender can also be wired the amount of the replaced banknotes to his current account, exclusively in kuna. Should the sender opt for payment to current account, when posting the banknotes, the sender should also indicate details on the current account into which the replaced banknotes equivalent will be paid. In case the provided details are illegible or incomplete, the Croatian National Bank may refuse to make payment into the bank account concerned.

If the total value of the banknotes to be replaced amounts to a minimum of HRK 7,500, the sender should also enclose a copy of identity card or another identification document.

Does the Croatian National Bank charge any fee for the replacement of invalid banknotes?

The Croatian National Bank does not charge any fee for the replacement of invalid banknotes.

ACCEPTANCE AND/OR REPLACEMENT OF DAMAGED BANKNOTES AND COINS

Damaged kuna banknotes and coins are accepted and/or replaced by:

  • credit institutions
  • providers of payment services authorised to provide payment services in the Republic of Croatia in accordance with the law governing payment services
  • authorised exchange offices
  • the Financial Agency
  • HP – Hrvatska pošta d.d.

provided that the bearer presents over 50% of the banknote or if whole coins are presented that can be machine-processed and are recognisable both on the obverse and on the reverse in order to establish their authenticity.

The Croatian National Bank exclusively replaces stained and extremely damaged banknotes and coins if they meet the conditions for replacement pursuant to decisions in effect, and provided they have been accompanied by the corresponding application form. If the application form has not been properly completed, the Croatian National Bank may refuse to comply with the submitted application.

Damaged banknotes and coins that the Croatian National Bank does not replace

The Croatian National Bank does not replace damaged banknotes where it has sufficient reason to believe that such banknotes have been damaged in the course of committing a criminal offence or coins that have been damaged for reasons other than wear in circulation.

The Croatian National Bank does not replace stained kuna banknotes where an explanation as to the cause of staining is not provided by the applicant and it has sufficient reason to believe that such banknotes have been damaged due to the activation of electrochemical protection devices.

The Croatian National Bank does not replace damaged banknotes and coins that were soiled in such a manner as to present a risk to health and safety.

Replacement of damaged kuna banknotes at the Croatian National Bank

The Croatian National Bank replaces damaged kuna banknotes even when presented with 50% of the banknote or less than 50% of the banknote, provided that the applicant by a written confirmation of the competent institution, for example, the Ministry of the Interior of the Republic of Croatia, proves the occurrence of a force majeure event as a result of which the missing parts of the banknotes have been damaged and provided the authenticity of the kuna banknote is established. The applicant must submit the damaged kuna banknotes together with the completed Application for the analysis and replacement of damaged kuna banknotes.

By way of exception from the above, the Croatian National Bank replaces damaged kuna banknotes if it has been provided with 50% of a banknote or less than 50% of a banknote and provided that, based on the data from the Application for the analysis and replacement of damaged kuna banknotes and completed technical analysis it may be unequivocally concluded that the missing parts of the banknote have been destroyed.

Replacement of damaged kuna coins at the Croatian National Bank

The Croatian National Bank replaces damaged kuna coins if presented with whole coins recognisable from the obverse or the reverse. The applicant submits the damaged kuna coins together with the completed Application for the analysis and replacement of damaged coins.

Replacement of damaged cash at the Croatian National Bank

Put together all parts of the damaged banknotes, making sure not to assemble parts of different banknotes, and fill in the Application for the analysis and replacement of damaged kuna banknotes. Indicate all the known details of the manner in which the damage occurred. Please attach a police record on the cause of the damage, if any, e.g. a record of a fire, to the application.

Damaged cash, accompanied by the applications, may be submitted in person to the Croatian National Bank in Zagreb, Trg hrvatskih velikana 3, or posted to the following address:

Hrvatska narodna banka
Currency Area
Trg hrvatskih velikana 3
PO Box 859
10000 Zagreb

If the posted damaged cash does not meet the replacement eligibility criteria referred to in the Decision on handling of unfit or suspect cash, such cash will be returned to the sender.

What happens next with damaged cash?

The damage is assessed at the National Analysis Centre and Coin National Analysis Centre to verify the conditions for the replacement. The analysis lasts several days on average.

If the cash has been damaged to such an extent that its authenticity cannot be established in the regular course of analysis, the suspect cash shall be subjected to a technical analysis carried out by the National Analysis Centre and Coin National Analysis Centre. The analysis may last for several weeks.

Does the Croatian National Bank charge any fee for the analysis and replacement of damaged banknotes and coins?

The Croatian National Bank sets and charges a fee for kuna banknote and coin analysis in the following cases:

  • in cases of kuna banknotes damaged by the activation of anti-theft devices if at least 100 pieces of kuna banknotes are submitted for replacement – in the amount of HRK 1.00 per damaged kuna banknote submitted for replacement
  • in cases of damaged kuna coins if at least 1,000 pieces of damaged kuna coins are submitted for replacement – in the amount equalling 3% of the nominal value of damaged kuna coins submitted for replacement.

The Croatian National Bank does not charge a fee for the analysis of kuna banknotes and coins to the owner of cash in cases when the cash was damaged in the course of attempted or committed burglaries, theft or other criminal offences.

Does the Croatian National Bank replace damaged foreign cash?

The Croatian National Bank does not replace damaged foreign cash, but only the currency which it has the exclusive right of issue – kuna banknotes and kuna coins.

Where can damaged foreign cash be replaced?

Damaged foreign cash can be replaced at the applicant’s bank, if the bank offers such service, at foreign banks or at the central bank of the country which has issued such foreign currency.

Damaged euro banknotes can be replaced at banks or central banks of EMU countries. For further details on the replacement and fees, please visit the websites of central banks.