Protect your rights

Published: 1/2/2015 Modified: 30/8/2019
The basic right of each consumer is the right to information. The minimum scope of information is prescribed by various forms of regulations, but you can always request additional information from credit institutions.

associated with a specific product or service of a credit institution must be timely and adequate and easily accessible to the interested consumer. The minimum scope of such information is prescribed by various forms of regulations, but this does not mean that in contact with a credit institution you are not entitled to request additional information that you may estimate might help you better understand the presented characteristics and terms and conditions of a credit institution's offer. The prescribed scope of information enables a comparison of different offers of credit institutions so that you can find the one best tailored to your circumstances and abilities. It is desirable to inquire around, hear other people's, family and friends' experiences and consult with competent persons when necessary, and before reaching a final decision on entering into an agreement with a credit institution, consider thoroughly whether you need a specific product or service and by all means read all the documents you receive from the credit institution, particularly before the act of signing. This will help you minimise the risk of surprises and avoid entering into contractual relationships that are beyond your means.

Use only those products or services of a credit institution that you understand!

If, during an individual contractual relationship you have certain problems or if you find yourself in a situation where you can no longer meet the obligations assumed under an agreement, it is very important that you contact your credit institution as soon as possible to learn about the options that are available to you. If you are not satisfied with the conduct of your credit institution, you can exercise your right and submit a written complaint to it.