Published: 1/2/2015 Modified: 3/9/2019
The main rules regulating consumer protection in the banking and financial sectors in the Republic of Croatia are set by laws. In some cases, detailed provisions of individual laws are elaborated by decisions and/or ordinances and if recommendations or examples of good practices relating to consumers are given, guidelines are also published.
  1. Consumer Protection Act, and in particular:
    • the provisions regarding the right to file a complaint and the time limit for providing a response to a complaint (Article 10);
    • the provisions on unfair business practice (Articles 30 to 38);
    • the provisions on unfair contractual terms (Articles 49 to 56);
    • the provisions on distance consumer contract concerning the sale of financial services (Articles 80 to 94); and
    • the provisions on the right to collective protection (Articles 106 to 122).
    • Unofficial consolidated version of the Act (OG 41/2014, 110/2015 and 14/2019)
  2. Consumer Credit Act,
  3. Act on Consumer Housing Loans (OG 101/2017)
  4. Credit Institutions Act
  5. Payment System Act, and in particular:
    • the provisions on the obligation to provide information to payment service users; the provisions on the rights and obligations in connection with the provision and use of payment services and the provisions on transaction accounts (Articles 8 to 60).
  6. Act on the Comparability of Fees Related to Payment Accounts, Payment Account Switching and Access to Basic Accounts
  7. Electronic Money Act
  8. Relevant EU regulation