On 30 December 2023, the Act on the manner, conditions and procedure for the servicing and sale of claims came into force (OG 155/2023), regulating the rules of procedure for the buyers of claims and the providers of the service of servicing loans and other claims against consumers/borrowers before and after the sale of loans and other claims and the supervision of claims collection agencies. This Act provides a high level of protection of consumers/borrowers as it also regulates the rules for informing consumers about the sale of their loans and the rules for communicating with borrowers.
Within its competence under this act, the Croatian National Bank will license the providers of the service of servicing non-performing loans and supervise the work of entities engaged in the activity of selling and servicing claims, which will also contribute to a better consumer protection.
Consumers can send a written complaint against a buyer of a loan or a provider of the service of servicing loans to the e-mail address neprihodonosni.krediti@hnb.hr or to the address
HRVATSKA NARODNA BANKA
Office for the supervision of entities engaged in the sale of non-performing loans
Trg hrvatskih velikana 3
10000 Zagreb